Volt and Go Privacy Policy (Short Summary) Volt and Go collects and uses personal data to provide safe, reliable private-hire transport services. We gather information such as your name, contact details, booking data, location (when enabled) and payment details, which are processed securely by trusted third-party providers. We share only what is necessary with drivers, service partners and, where required, licensing or law-enforcement authorities. We never sell your data. All processing complies with UK GDPR and the Data Protection Act 2018. You have rights to access, correct or delete your data at any time. For more information, contact us at info@probull.co.uk.
Last updated: 23/11/2025
Volt and Go (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website, mobile apps, and private-hire transport services. It is written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
If you have any questions, you can contact us at:
Email: info@probull.co.uk
Data Controller: Probull Ltd t/a Volt and Go
We collect information when you use our services, create an account, make a booking or interact with us. This includes:
Name, email address, phone number
Pickup and drop-off locations
Payment information (processed securely by third-party payment providers; we do not store full card details)
Account login details
Profile photo (optional)
Special requirements (e.g., accessibility needs)
Complaints or support requests
Driver application and employment information (if applicable)
When you use the Volt and Go app/website, we may automatically collect:
Device information (model, OS, browser type)
IP address
Location data (when you allow location access on your device)
App interaction data (pages viewed, features used, time of use)
Crash logs and diagnostics
Pickup and destination addresses
Journey routes
Trip duration, distance and fare
Driver and vehicle assignment
Communication between riders and drivers (calls/SMS may be masked or logged for safety reasons)
If you are a Volt and Go driver, we collect:
Driver licence details
Right-to-work documentation
Private hire licence details
Vehicle information
Background checks (as required by local licensing authorities)
In-app driver activity and ratings
We use your personal data to:
Provide and manage bookings
Match riders with drivers
Track journeys for safety
Process payments and issue receipts
Provide customer support
Ensure compliance with local taxi/private-hire licensing requirements
Verify driver identity and documentation
Detect and prevent fraud or misuse
Investigate incidents, complaints or disputes
Share information with law enforcement where required
Monitor app performance
Analyse usage patterns
Improve routes, pricing and features
Develop new products and services
Send booking confirmations and service updates
Provide promotions or offers (only with your consent)
Provide important operational notices
We do not sell your personal data. However, we may share your information with:
Name
Phone number (or masked number)
Pickup and drop-off details
Special requirements
Including but not limited to:
Payment processors (Stripe/SumUp/etc.)
Mapping and navigation providers (Google Maps)
SMS/Email providers (Twilio, SMTP servers)
Cloud hosting providers
These providers operate under strict data-processing agreements.
We may be required by law to share data with:
Local councils/licensing authorities
Police or law enforcement
Courts or legal representatives
Accountants, auditors, insurers, legal advisors
We use cookies and similar technologies to:
Enable website functions
Remember preferences
Improve website performance
Analyse traffic
You can control cookie preferences through your browser settings.
Ride history: typically 7 years (accounting/legal requirements)
Driver documentation: as required by local licensing regulations
Support records: usually 12–36 months
After the retention period, data is securely deleted or anonymised.
We take appropriate technical and organisational measures to protect your data, including:
Encrypted data transmission (HTTPS/SSL)
Encrypted storage on secure servers
Access controls and authentication
Regular security audits
You have the right to:
Access your data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Object to certain types of processing
Restrict processing in limited circumstances
Receive a copy of your data (“data portability”)
Withdraw consent at any time
To exercise your rights, contact us at: info@probull.co.uk
Some service providers (e.g., Google, Twilio) may store data outside the UK.
Where this occurs, we ensure appropriate UK GDPR safeguards, such as:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Secure frameworks
Volt and Go is not intended for individuals under 18.
We do not knowingly collect data from children.
We may update this policy from time to time.
Any significant changes will be notified via the website/app.
If you have questions or requests about this policy or your data, contact:
Volt and Go – Data Protection
Email: info@probull.co.uk
Data Controller: Probull Ltd t/a Volt and Go
ICO Registration Number: ZC027627
